Please be advised that all carrier shipping is subject to some delays across the network

Customer info

Shipping

Dispatch

Australia Post has announced delays to their usual delivery times due to the the Coronavirus pandemic. Please refer to their website for further details. Thank you very much for your patience during this challenging time.

When will my order be sent?

We promise to dispatch within 24 business hours of receiving your order. While we endeavour to keep our website listings up to date, all products are subject to availability. We will contact you directly if a product you have ordered is unavailable.

How will my order be packed?

All products are carefully packed to ensure safe arrival. Our roasted coffee is packed in 500g or 1kg poly laminated one way valve packs, with zip locks, that are heat sealed for safe and easy storage. The one way valve packs allow CO2 to escape without exposing the coffee to air, ensuring the freshness of your coffee.

Freight

How will my order be delivered?

We offer Australia Post eParcel or Standard Post with Sendle couriers for all our deliveries, and Express Post satchels are available on many items. Fragile items will be shipped by eParcel and Standard Post only. Oversize and heavy products will be shipped by courier. Items may also be personally collected in store FREE of charge. We are located in Melbourne.

It is our standard practice to require a signature upon delivery to ensure the safe arrival of your item. If you provide your email address, tracking information will be automatically emailed to you. You can check the "Authority to Leave" box if you prefer contactless delivery.

How is freight calculated?

Delivery charges are additional to the price of the merchandise, and are calculated automatically once you have specified your total online order, prior to check out. As we endeavour to keep costs reasonable for our customers, we do not charge any additional handling fees.

Australia Post eParcel & Standard Post Sendle Courier

eParcel and Standard post freight is $9.95 per every 10kg, or part thereof, Australia wide.

Australia Post Express Post Satchels

Express Post Satchel freight is $15.95 up to 2kg (small), and $24.95 for 2kg to 5kg (large).

International

We do not ship internationally.

How long will delivery take?

Australia Post eParcel & Standard Post Sendle Courier

Deliveries within Australia are usually received 2 to 8 working days from postage depending on your location. We are located in Victoria, see Australia Post & Sendle for more details.

Australia Post Express Post Satchels

We will ship orders placed before 1pm on the same day. All orders placed after 1pm will be shipped the following business day.

22 September 2021

Changes to Express Post services

Express Post remains our fastest postal service, but our next-business-day guarantee is currently suspended.

This change is necessary due to:

COVID-19 health and safety regulations applying to workplaces, fewer passenger flights (which we usually rely upon to carry many of our  parcels), ongoing COVID-19 disruptions.

We’ll reinstate our next-business-day guarantee as soon as we can.

From the shipping day the national next business day network operates between all capital cities (except Darwin and in Perth CBD only) and a number of other important centres.

In each State an additional next business day delivery network is available between a number of places not included in the national network.

Beyond these networks, the fastest possible delivery is provided on a non-guaranteed basis. See Australia Post for more details.

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