Customer info

Terms and Conditions

Subscription Terms and Conditions

  • Subscriptions commence on the day you order.
  • Coffee will be delivered via Australia Post receipted delivery (signature required).
  • Coffee will be delivered by normal standard shipping only. Express post is not available.
  • Please provide an Australian postal address or PO Box.
  • Subscriptions are non-refundable.
  • Changes are not permitted with respect to the duration, frequency and amount of coffee ordered.
  • A permanent change to the type of subscription is permitted without altering the duration, frequency and amount of coffee ordered with 5 working days notice.
  • The permanent nominated delivery address may be changed with 5 working days notice.

250gm Free Sample Offer Terms and Conditions

  1. This free sample offer applies only to genuine first time customers within Australia who buy coffee online from 10 October 2009 until the offer ends. Please note, individuals signing up for a membership who have purchased from The Coffee Company in the past (on this site or previous iterations) will not be eligible for the free sample offer.
  2. First time customers first must sign up as new members via the Coffee Company website to be eligible.
  3. Once you have completed your membership details, each first time customer will receive an electronic promotional code enabling them to redeem their free 250g sample of our featured gourmet coffee. To redeem the offer simply enter promotional code in the Promotional Code field when placing your first ONLINE COFFEE order.
  4. Each first time customer household/business is limited to one free sample only.
  5. This offer is not redeemable for cash.
  6. First time customers' details may be used to process the free coffee sample offer, for the future promotion of Coffee Company specials and products and to improve our products and services.
  7. First time customers' details will not be otherwise distributed or used for any other purpose in accordance with The Coffee Company privacy policy.